Privacy Policy

WHAT DOES THE PRIVACY NOTICE COVER?
The data controller is aQuasun Turizm (referred to as “we” or “us” in this Notice).
We are committed to doing the right thing in how we collect, use and protect your personal data. Your privacy is important to us, so please take the time to read our Privacy Notice, which explains:
• What type of personal data we collect and why we collect it.
• When and how we may share personal data within aQuasun Turizm and with other organizations.
• The choices you have, including how to access and update your personal data.
We have tried to keep this Notice as simple as possible, but if you are not familiar with terms such as data controller, special categories of personal data, then read about these and some others in the Key terms section.


PERSONAL DATA WE COLLECT
When you sign up for any of our services, you can provide us with:
• Your personal information, including your address, email address, telephone number and date of birth.
• Your account login information, such as your username and your chosen password.
When you browse our websites or use our mobile applications, we may collect:
• Travel preferences.
• Information about your browsing behavior on our websites and mobile applications.
• Information about when you click on one of our advertisements, including those displayed on other organisations' websites.
• Information about how you access our digital services, including operating system, IP address, online identifiers and browser details.
• Social preferences, interests and activities.
When you purchase our products from our stores or online we may collect:
• Passenger information, passport information, other identity document details.
• Insurance details.
• Relevant medical data and any special, dietary, religious or disability requests.
• Information about your purchases, including what you bought, when and where you bought it, how you paid for it, and credit or other payment information.
• Information about your browsing behavior on our websites and mobile applications.
• Information about when you click on one of our advertisements, including those displayed on other organisations' websites.
• Information about how you access our digital services, including operating system, IP address, online identifiers and browser details.
• Social preferences, interests and activities.
We may collect the following when you contact or communicate with us or when you participate in promotions, contests, surveys or surveys related to our services:
• Personal data you provide when you contact us by email, post and telephone or via social media, such as your name, username and contact details.
• Details of emails you open and other digital communications we send you, including links you click on.
• Your feedback and contributions to customer surveys and surveys.
Other personal data sources
• We may use personal data from other sources such as specialist companies providing information, retail partners and public records.
• Your insurance company, its agents and medical personnel may share relevant personal data and special categories of personal data with us when we need to act on your behalf or for the benefit of other customers or in the event of an emergency.
• If you log in using your social network credentials to connect to our platforms and online services such as Facebook, Google+ and Twitter, you agree to share your user information with us. For example, your name, email address, date of birth, location and other information you choose to share with us.

Personal data you provide about other individuals
• We use personal data about other people provided by you, such as people in your booking.
• By providing personal data of others, you must ensure that they agree to this and that you are allowed to provide it. You must also ensure that, where appropriate, they understand how their personal data may be used by us.

USING YOUR PERSONAL DATA
We use your personal data in various ways as described below.
To provide the products and services you have requested, we need to process your personal data so that we can manage your Account or booking, provide you with the products and services you wish to purchase, and assist you with any orders and refunds you may request.
Manage and improve our products, services and daily operations
We use personal data to manage and improve our products, websites, mobile applications, customer loyalty or recognition programs and other services.
We monitor how our services are used to help protect your personal data and detect and prevent fraud, other crimes and misuse of services. This helps us make sure you can use our services safely.
We may use personal data to respond to and manage security operations, accidents or other similar events, including for health and insurance purposes.
We may use personal data to conduct market research and internal research and development and to develop and improve our product range, services, stores, IT systems, security, know-how and the way we communicate with you.
We use CCTV footage to help ensure the safety of everyone working in or visiting our stores, premises and other premises, and to prevent, detect and prosecute criminal offences. We may also rely on images to establish, exercise or defend our legal rights.
To personalize your experience
We want to ensure that marketing communications about our products and services and those of our suppliers, retail partners and aQuasun, including online advertising, are relevant to your interests.
To do this, we may use your personal data to better understand your interests so that we can try to predict what other products, services and information you may be most interested in. This allows us to tailor our communications to make them more relevant and interesting. for you.
Looking at your browsing behavior and purchases helps us better understand you as a customer and allows us to provide you with personalized offers and services.
We may also measure your responses to marketing communications about the products and services we offer, which enables us to provide you with products and services that better meet your needs as a customer.
If you do not want to receive a personalized service from us, you can change your preference at any time online, by phone or by writing to us (e.g. email). We will update our records as soon as possible.
To communicate and interact with you
We want to serve you better as a customer, so we may use personal data to provide you with clarification or assistance, for example if you contact us by email, post and telephone or via social media.
We need to process your personal data so that we can administer any promotions and competitions in which you choose to participate, including those we run with our suppliers and retail partners. For example, if you win a prize.
We may invite you to participate in customer surveys, surveys and other market research activities conducted by aQuasun Turizm and other organizations on our behalf.
We may combine the personal data we collect when you shop in store with personal data to help us better understand you as a customer and provide you with services and marketing communications (including online advertisements relevant to your interests). Data collected from our websites, mobile applications and other sources.
 We do not sell your personal data to third parties.

MARKETING COMMUNICATION
From time to time, we may send you offers and news about our products and services in various ways, including by email. We may also send you information about other companies' products and services that we think may be of interest to you. We will only do this if you have previously agreed to receive these marketing communications.
When you book or register with us, we will ask if you would like to receive marketing communications. You can change your marketing preferences online, over the phone, by using the 'unsubscribe' link in our marketing emails,
by responding to the short code in our marketing text messages or by writing to us at any time (e.g. email). Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us, this will prevent you from receiving great offers or promotions that may be of interest to you.
You may continue to receive service-related communications from us. For example, to confirm reservations you make with us and to provide important information about the use of our products or services.


THE MARKET RESEARCH
We would like to hear your feedback to help us improve our products and services, so we may contact you for market research purposes. You always have the option to participate or continue with our market research.


SHARING PERSONAL DATA WITH SUPPLIERS AND RETAIL PARTNERS
We may share your personal data with suppliers of your travel arrangements, including airlines, hotels and transport companies, in order to provide products or services requested by you.
We also work with carefully selected suppliers who perform specific functions on our behalf. For example, companies that assist us with IT services, storage and consolidation of data, marketing, market research, payment processing and delivery of products and services.
We may need to share personal data to establish, exercise or defend our legal rights; This includes passing on personal data to others to prevent fraud and reduce credit risk.
When we share personal data with other organisations, we ask these organizations to ensure its security and they must not use your personal data for their own marketing purposes.
We only share minimal personal data that enables our suppliers and retail partners to provide their services to you and us.



SHARING OF PERSONAL DATA WITH REGULATORY AUTHORITIES
In order for you to travel, we may be required to disclose and process your personal data for immigration, border control, security and counter-terrorism purposes (as requested by government authorities at the point(s) of departure and/or destination) or other purposes they deem appropriate.
Some countries only allow travel if you provide your passenger data in advance (for example, Caricom API Data and US Secure Flight Data). These requirements may vary depending on your destination and it is recommended that you check. Even if it's not necessary, we can help when necessary.
We may share the minimum necessary personal data with other public authorities if the law says we must or if we are legally permitted to do so.


SHARING OF PERSONAL DATA WITHIN aQuasun TOURISM
Our Privacy Notice applies to all services offered by aQuasun, but excludes services with separate privacy notices that do not include this Privacy Notice. For example, we may share minimum personal data with aQuasun other companies as necessary to provide the products and services you have requested; manage and improve our products, services and daily operations; to help you personalize your experience; where appropriate, to contact and interact with you and, where permissible and appropriate, for marketing or market research purposes.
We may also share personal data with an organization to which we have sold or transferred (or entered into negotiations to sell or transfer) or for any of our rights or obligations under any agreement we have with you. If the transfer or sale proceeds, the organization receiving your personal data may use your data in accordance with this Privacy Notice.
PROTECTING YOUR PERSONAL DATA
We know how important it is to protect and manage your personal data. We take appropriate security measures to help protect your personal data against accidental loss and unauthorized access, use, alteration and disclosure.
The security of your data also depends on you. For example, where we have given you a password or where you have chosen a password for accessing certain services, you are responsible for keeping this password confidential.
The personal data we collect from you may be transferred to and stored at a location outside the European Economic Area ("EEA"). It may also be processed by organizations operating outside the EEA who work for us or for one of our suppliers. We put in place appropriate safeguards to ensure that your personal data is adequately protected and processed in accordance with this Notice. These protections include, but are not limited to, appropriate contractual clauses and appropriate security measures, such as standard contractual clauses approved by the European Commission.


DATA STORAGE
We will retain your personal data only for as long as necessary for the uses set out in this Privacy Notice and/or to meet legal and regulatory requirements. After this period, we will securely delete personal data. If data is needed for analytical, historical or other legitimate business purposes after this period, we will take appropriate measures to anonymise this data.


ABOUT COOKIES AND SIMILAR TECHNOLOGIES
Cookies are small data files that allow a website to collect and store a set of data on your desktop, laptop or mobile device. Cookies help us provide important features and functionality on our websites and mobile applications, and we use them to improve your customer experience. Please see our separate Cookie Notice.


LINKS TO OTHER WEBSITES
Our websites or mobile applications may contain links to websites operated by other organizations that have their own privacy statements. Please ensure that you read the terms and conditions and privacy notice carefully before providing any personal data on another organisation's website as we do not accept any responsibility or liability for other organisations' websites.


SOCIAL MEDIA FEATURES
Our websites or mobile applications may contain social media features such as Facebook, Twitter, Google+ and Pinterest, which have their own privacy notices.
Please ensure that you read their terms and conditions and privacy notice carefully before providing any personal data as we do not accept any responsibility or liability for these features.


ACCESS AND UPDATE OF YOUR PERSONAL DATA AND COMPLAINTS
Although you should be able to access personal data relating to your account or booking online, you have the right to request a copy of the personal data we hold about you. You can write to us to request a copy of other personal data we hold about you.
Please include any details that will help us identify and locate your personal data. Where we are able to provide data access we will do so free of charge, except where further copies are required in which case we may charge a reasonable fee based on administrative costs.
We want to make sure that the personal data we hold about you is accurate and up to date. If any of the information we have is incorrect, please let us know.
You can also request the correction or deletion of your personal data, object to the processing of your personal data and, where technically possible, request the transmission of the personal data you have provided to another organisation.
We will update or delete your data unless we need to keep it for legitimate business or legal purposes.
You can also contact us if you have a complaint about how we collect, store or use your personal data. We aim to resolve complaints, but if you are not satisfied with our response you can lodge a complaint with your local data protection authority.
Please submit your request or complaint in writing to the Data Protection Officer:


aQuasun Turizm Seyahat A.Ş.

Zerdalilik Mahallesi  1385  Sokak   Numara:  20/1  ANTALYA 07100 - TR


antalya@aquasun.com.tr

Please note that we may ask you to verify your identity before acting on your request or complaint. Additionally, when you contact us on behalf of someone else, we may ask you for further information to ensure that you are authorized to make such a request or complaint.


LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA
We will only collect and use your personal data if at least one of the following conditions applies:
• You have your consent;
Example: Customer account
When you register for a customer account, you consent to our processing of your personal data.
• Concluding a contract with you or taking the necessary steps upon your request before entering into a contract;
Example: To provide the products and services you request
We need to process your personal data so that we can manage your account or booking, provide you with the products and services you wish to purchase, and assist you with any orders and refunds you may request. .
• It is necessary for us to comply with a legal obligation;
Example: Sharing of personal data with regulatory authorities
In order for you to travel, we may process your personal data for immigration, border control, security and counter-terrorism purposes or any other purposes they deem appropriate.
• It is necessary to protect your vital interests or the vital interests of another person;
Example: In an emergency
Your insurance company, its agents and medical personnel may share relevant personal data and special categories of personal data with us where we need to act on your behalf or in the interest of other customers, or in an emergency. .
• It is in the public interest or we have official authority, or
Example: Security operations
We may use personal data to respond to and manage security operations, accidents or other similar events, including for health and insurance purposes.
• It is in our legitimate interests or those of a third party and these are not overridden by your interests or rights.
Example: To personalize your experience
We may use your personal data to better understand your interests so that we can try to predict which other products, services and information you may be most interested in. This allows us to tailor our communications to make them more relevant. And for you this may be important.
Where we need to process special categories of personal data, such as health data for medical reasons, we will only do so if one or more additional conditions apply. For example, you have express consent; it is necessary to protect your vital interests or the vital interests of another individual and you are physically or legally unable to consent; it is necessary to establish, exercise or defend legal claims; It is necessary for important public interest reasons.

CHANGES IN OUR NOTIFICATION
This Notice supersedes all previous versions. We may change the notice at any time, so please check our website(s) regularly for any updates. If the changes are material, we will provide prominent notice on our website(s), including electronic notification of Privacy Notice changes if we believe it is appropriate.
Last update: April 2022